Epoch Payment Solutions – Epoch Billing Services [Full Review]

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  • Post last modified:July 11, 2021

If you constantly need to make or accept online payments each week, you need to have a merchant account. You can avoid doing the complicated work of setting up a merchant account if you use a payment service like Epoch. This Epoch Payment Solutions and Epoch Billing Services review will show what it can do for your business.

Epoch Payment Solutions is the brand name of Epoch.com. This company offers payment solutions for online merchants. They can provide their online payment services to all kinds of online businesses, big or small, multinationals and start-ups.

The billing and payment services of Epoch are legit and trustworthy. There is an integration between its payment processing services with PayPal and other similar online payment and billing systems. Also, their payment and billing processing is highly secured.

Read on to learn more about Epoch Payment Solutions and Epoch Billing, what they offer, their pricing and fees, their pros and cons, and other essential information that will help you determine if they are good for your business or not.

Epoch Billing – Epoch Payment Solutions [Full Review]

epoch billing

Epoch.com owns the trademark of Epoch Payment Solutions. This company provides its billing and payment services to online merchants. They can accommodate most types of businesses, whether big or small or multinationals or start-ups.

Epoch.com offers a legitimate and trustworthy financial service. Their billing and payment services are integrated with PayPal and other similar online financial portals. This company also offers highly secured financial services.

They offer services not only in the United States but all over the world. If you are an online merchant anywhere globally, they can help you process your debit cards, credit cards, and other types of online payments.

Their turnkey solutions include safe and secure data storage, the ability to offer recurring and one-time billing, and a state-of-the-art payment gateway. They have the most skilled and professional technical support and customer service on the internet. You can access their services can be accessed by customers 24/7.

Epoch.com is one of the leading companies in the payment card industry (PCI). It has been a very compliant IPSP or internet payment service provider. This company is a third-party credit card billing processor. Right now, it is maintaining a big database of customers.

Epoch Payment Options

You can use Epoch Payment Solutions’ payment options to accept online payments. These options include 29 local, regional and international payment types that you can offer your customers.

You can access the customer payment page in one of 60 currencies. You will be able to increase your sales by offering your customers a wide range of payment options. The payment options include the following:

  • PayPal
  • Diner’s Card
  • Mastercard
  • Visa
  • ApplePay
  • Discover Card
  • USEMYBANK
  • Abaqoos
  • toditoCash
  • AstroPay Card
  • SafetyPay
  • Bancontact
  • Qiwi
  • Boleto Bancario
  • Przelewy 24
  • Direct Debit
  • PaySafeCard
  • ePay
  • POLi
  • EPS
  • Sofort Banking
  • Euteller
  • PlusPay
  • Verkkopankki
  • Neosurf
  • Giro Pay
  • My Bank
  • Interac Online
  • MultiBanco
  • iDeal
  • JCB
  • Mister Cash
  • Maestro

Features of Epoch Payment Solutions

Several features make Epoch Payment Solutions effective in providing its customers a method by which they can make online transactions easier, safer, and more convenient. These features include the following:

  • Safe and secure data storage
  • PCI-DSS Level 1
  • 29 payment types
  • 60 payment currencies
  • Clients paid every two weeks, through check or wire transfer
  • Billing support
  • Invoices automatically translate into over 12 languages
  • Payment gateway is a state of the art
  • Secure payment forms
  • Pricing instantly converts to local currency equivalent
  • One-click billing
  • One time and recurring billing
  • Support for your customers in 17 different languages
  • 24/7 customer support for you and your customers
  • For your customers in Europe, your business has to be in their card associations.

Epoch’s Pricing and Fees

epoch payment

Customers of Epoch.com can utilize cross-selling, one of the best features of its payment solutions. In addition, this company also offers a CamCharge automated customer upgrade. This is perfect for customers who want to integrate an affiliate program into the payment system.

However, the company’s main focus is serving customers who are planning to expand their global reach. Epoch Payment Solutions has the capability of accepting payments from different currencies.

The platform of Epoch.com will allow you to track sales and payments by URL or by the affiliate. Your customers’ rates will depend on weekly sales volume, and there are no reserves required. The processing rate is 15.00% for a company that only generates the lowest sales points, ranging from $0 to $5,000.

As the customers’ weekly sales volume increases, Epoch’s rates go down. For instance, if your weekly sales reach more than $45,000, Epoch’s rate drops to less than 13%. They pay their customers by a wire transfer or with a check every two weeks.

Services Included

So, the inclusive rates charged by Epoch.com to its customers are dependent on the sales volume. Included in the rate are the following services:

  • Flexible Billing Methods
  • Secure Payment Forms
  • Device Friendly Forms
  • Level 1 PCI Compliance
  • Worldwide Call Center 24/7
  • Easy Integration

The following table will show Epoch Billing’s rates based on the weekly sales volume for their payment and billing services:

TierAverage Weekly Sales VolumeRate
1$0 – $5,00015.00%
2$5,001 – $7,00014.75%
3$7,001 – $9,00014.50%
4$9,001 – $12,00014.25%
5$12,001 – $15,00014.00%
6$15,001 – $20,00013.75%
7$20,001 – $25,00013.50%
8$25,001 – $35,00013.25%
9$35,001 – $45,00013.25%
10$45,001 and aboveContact Epoch

If you are interested in using their billing and payment services, you can sign up for a free 3-day trial membership. However, Epoch charged some of its customers with a fee even after cancellation.

Some online reviews stated that some customers had continuously received charges for monthly fees regardless of their canceled services, whether it is a standard or a trial membership.

Pros and Cons of Epoch Payment Solutions

To better grasp the value of services offered by Epoch Payment Solutions, you need to consider its advantages and disadvantages. These pros and cons are based on customer reviews about Epoch.com’s payment and billing service. Here are some of them:

Pros

  • This platform and its app is easy to setup
  • The services they provide are secure
  • They can process multiple currencies
  • They have a multi-lingual platform
  • Some customer service agents have adequate knowledge and are helpful.

Cons

  • Customer service is poor and sometimes non-existent
  • Customers have problems in getting their refunds on unauthorized rebilling
  • Blocked legitimate accounts without any explanation
  • Customers are charged after the cancellation of their free trial membership
  • Examine the contract; Automatically ticked boxes

Epoch Payment Reviews

epoch payment solutions

Here are some actual customers’ reviews. They are differentiated into positive and negative reviews. This will show you the actual experiences of several customers when they used the services of Epoch Payment Solutions:

Positive Reviews

Customer A

A customer, Daenon J., said that the payment was fine. However, this customer says that the company claims that they can’t give a refund based on the terms and conditions. So, this customer said they threw their weight around.

They told Epoch.com that they would not rather escalate the matter to PayPal. Either way, they are getting their money back. The next thing this customer knew was Epoch messaging them, saying their order has been refunded and their subscription canceled.

Customer B

Customer Alan S. said that it is easy to execute payments at Epoch and to cancel them. They said that most Epoch customers just do not read what’s written on the page when executing a payment.

They also said that every time they pay for an online service, the page included subscriptions or services that they do not request. This customer said that it is normal. So, they uncheck the box where the other services are offered for a price.

Customer C

Keith E. said they used the online chat to end fraudulent monthly subscriptions. They only gave their name, address, and the last four digits of their credit card. And the customer rep was helpful. The rep offered to block the use of their CC in the future by any merchant they serve.

The customer service rep also offered to refund their last two transactions. They have to ask for it, but the rep gave them the names of the merchant and the subscription email related to their CC. They said that they would wait if the Epoch rep will be true to their promise. 

This customer said that the online chat took only around 10 minutes. They said it seemed legitimate and were not pressured to give any more personal information than necessary.

Negative Reviews

Customer D

Anthony J. said he bought an iPad case off catch paid in full. But a day later, he was charged on his account for $2 from Epoch Billing. The name of the business is the one where he bought the case. He found it strange to have to look the name up.

But after seeing the customers’ comments on the forum, he canceled his card. He said that he absolutely didn’t sign up with Epoch or bought anything from them. Moreover, he never heard of Epoch until this incident. He suspects that the store where he bought the case is using Epoch.

Customer E

This customer goes by the name of Site U. They said they signed up for a trial on a website that uses Epoch.com as a biller. This customer said they were charged for a different trial and a full membership.

They called the Epoch support to have the charge reversed. This customer says that the Epoch rep was extremely rude and refused to help. According to this customer, the Epoch rep even lied and said they really signed up for the charges, and the billing was final. So, this customer believes that Epoch is a scam that has to be avoided at all costs.

Epoch Billing Issues and Resolutions

Epoch customers went to the Better Business Bureau to lodge their complaints about the Epoch billing services they got from this company. Here are some samples of the customer complaints:

Customer A

This customer received 12 charges on their bank account. They said the charges completely wiped out their bank account. This customer contacted Epoch. The company said they would look into it and give this customer feedback in 24 hours.

This customer found that Epoch was really helpful. To them, it seemed that Epoch was on top of the situation. Eventually, they resolved the problem, and Epoch refunded them.

Customer B

This customer apparently tried the online service of Epoch for a certain amount of dollars. But they canceled in time so that they won’t be overcharged. They contacted Epoch several times and were assured that they would only charge pending transactions.

Epoch responded to the complaint of this customer and explained what Epoch is all about. The company said that it functions as a third-party payment facilitator. They process credit cards, debit cards, and electronic checks for thousands of websites.

They do this on behalf of online merchants. Epoch does not own, control, and operate these commercial entities. Therefore, the businesses are not associated with Epoch. They said they were not sure what the complaint is all about.

As the records show, the company said that they canceled the customer’s trial membership within the trial period. They did not charge the customer for anything other than the trial membership fee.

Conclusion: Epoch Billing – Epoch Payment Solutions [Full Review]

Epoch Payment Solutions is an online billing and payment service that Epoch.com owns. Epoch provides online merchant billing and payment solutions for their business transactions. They provide their services to all types and sizes of business, big or small, multinational or start-ups.

The payment and billing services offered by Epoch are trustworthy and legit. Their payment and billing services are integrated with PayPal and other similar services. Also, Epoch’s financial services are conducted using extra high-security procedures.

However, there are also some complaints against Epoch by its customers. Some complaints are sensible while some are not. Epoch has responded to these complaints as best as it could.